FAQs
Q. Where do you ship to?
A. We ship Australia Wide!
Q. Do you have a physical store?
A. Whilst we do not have a physical store, and primarily sell online, we do frequent the local markets in regional Victoria. Stay up to date with us on social media to catch us at our next market!
Q. Am I able to collect my order from you directly?
A. Absolutely! Local pick-up is available to those local to the Kyabram, VIC area and surrounds. Local orders will be made available for collection within 24 hours of ordering. A text message or email will be sent to you to notify you of collection time and the exact address.
Q. What is the cost of shipping?
A. Shipping is calculated by weight at the checkout. Unfortunately shipping costs in Australia are high and this is out of our control.
Q. Express or regular shipping?
A. We recommend for quickest and safest delivery of your sweet goods, to select express shipping on checkout, especially through the warmer months! Our sweets are packed in a secure and loving cared manner, but due to the nature of the product and the hot temperatures – especially during Summer, we recommend selecting express postage.
Q. How long does it take for orders to arrive?
A. Orders are aimed to be packed and dispatched within 1-3 business days.
From dispatch to arrival, will vary based on your location and type of shipping selected.
Q. Can you pack our orders on Tiktok/Instagram?
A. Absolutely!
Leave us a message upon checking out. Ensure you leave your Tiktok/Instagram username, so we can tag you!
Q. What brands of confectionery do you use?
A. We use premium sourced confectionery brands:
Trolli, Allens, Fini, Zappo, TNT, FIneTime and Sweetmans - just to name a few!
Q. Do you offer refunds / returns?
A. For change of minds, there is no refund, return or exchanges offered.
Please refer to our ‘Returns Policy’ for full terms.
Q. Do you take product requests?
A. Absolutely! We are always looking for new products to add to the store. Send your requests through to our social media or via email: colourful.confectionery@outlook.com
Q. What if my order arrives damaged/melted/broken?
A. Please refer to our ‘Returns Policy’ for full terms.
Q. What happens if I am missing an item?
A. Please refer to our ‘Returns Policy’ for full terms.